Autonomous Care Unit (ACU™) - Computing System
Computing System
Infrastructure & Architecture
Q. What powers the Autonomous Care Unit (ACU™)?
A. A robust infrastructure combining computers, private networks, edge computing, and Azure Cloud supports operations and data processing.
Q. What its unique architecture do?
A. It enables secure provisioning of 4G/5G-based last-mile applications, private wireless networks, cloud and edge computing, and IoT, ensuring dynamic, interoperable, and secure connectivity.
Connectivity & Networking
Q. How is internet connectivity managed?
A. The system ensures seamless internet access for real-time data transmission and remote system access.
Q. What networking setup is used in a healthcare setting?
A. A secure private network is deployed with two sub-networks: one for medical devices and one for guest/non-clinical access.
Q. How is real-time data flow supported?
A. Real-time transmission from patient devices to the Clinician Web App enables continuous monitoring and decision support.
Data Security & Encryption
Q. How is data secured during transmission and storage?
A. Data is encrypted using TLS/IPsec during transmission and AES-256, BitLocker, and DKM at rest. Passwords are encrypted or hashed in both states.
Q. What authentication methods are supported?
A. The system supports multi-factor authentication (MFA), passwordless login, and strong password policies.
Q. How is access control managed?
A. Role-Based Access Control (RBAC) ensures users only access what they need. All login attempts are logged, and accounts lock after 3 failed attempts.
Q. What happens to unused or compromised accounts?
A. Admins can disable accounts in real time. Unused accounts are disabled or archived.
Compliance & Standards
Q.What compliance standards does the system meet?
A. The system complies with HIPAA, GDPR, PIPEDA, and Quebec’s Law 25. Each customer’s data is stored in a separate database for privacy.
Q. What certifications are planned?
A. The company aims to obtain SOC 2 or ISO 27001.
Security Monitoring & Response
Q. How is security integrated into development?
A. A security-by-design approach is used, with regular vulnerability assessments and a formal incident response plan.
Q. How is the system integrated with its local EHRs and system?
A. A local EHR and system on an edge computing device communicates with the cloud-based EHR. Full sync with healthcare HER can be done at the institution request.
Q. How is the private network configured for security?
A. The private network is segmented into secure sub-networks, enabling encrypted data transmission.
Q. How do patients access the system?
A. Patients can self-register via QR code on Android/iOS and sign in independently through the PoC app with the same credential.
Q. How is clinician access managed?
A. The clinician web app includes administrator-level access and RBAC for secure, role-specific data access.
API & Interoperability
Q. How does the system connect to external applications?
A. A single interoperable API standard allows secure connection to all partner endpoints, including third-party apps and data networks.
Health & Wellness
Q. What is MEWS and how is it used?
A. MEWS (Modified Early Warning Score) uses real-time smartwatch data to detect early signs of deterioration.
Q. What is the best time to collect MEWS data?
A. Between 4:00 PM and 6:00 PM, when physical activity is more representative.
Q. Can low or unachieved sleep levels trigger MEWS alerts?
A. Yes, MEWS alerts can be triggered if sleep data is insufficient.
Q. What is M-CDRI?
A. M-CDRI (Modified Chronic Disease Risk Index) evaluates lifestyle risk factors like smoking, alcohol, and diet.
Q. How often should I complete the M-CDRI questionnaire?
A. Weekly or biweekly, depending on your care plan.
Q. What is DASS-21?
A. DASS-21 is a psychological assessment that measures depression, anxiety, and stress levels.
Q. How often should I complete the DASS-21 assessment?
A. Weekly, or more frequently if recommended by your care team.
Q. Can I track my wellness goals?
A. Yes, during integration you can set goals related to sleep, activity, and more.
Q. How is physical activity considered in MEWS scoring?
A. The system compares your daily calorie expenditure to expected values based on age, sex, and activity level. This helps assess whether your activity is within a healthy range.
Q. Why does NÜPA™ use burned calories to assess physical activity?
A. Burned calories provide a quantifiable measure of exertion. By comparing this to age- and sex-specific reference values, the system can assign a MEWS sub-score that reflects your physical activity level.
Q. How is the calorie data processed?
A. During onboarding, your age and sex are stored. Each day, the system compares your burned calories to the reference range and assigns a MEWS sub-score (0–2). This is aggregated with other MEWS components.
Q. What happens if my MEWS score is high?
A. If MEWS ≥ 3 for 3 readings, a nurse is alerted. If ≥ 5, a physician is notified. If ≥ 6, a rapid response is triggered.
Q. What happens if my M-CDRI score is high?
A. If your score is ≥ 5, your care team may intervene with lifestyle recommendations.
Q. What happens if my DASS-21 score is moderate or severe?
A. The mental health team will be notified for follow-up.
Q. Are alerts automated in the app?
A. Yes, alerts and notifications are automated based on your scores and trends.
Security & Data
Q. Is my health data secure in the app?
A. Yes, NÜPA™ uses encryption and complies with healthcare data regulations.
Q. Can I delete my account and data?
A. Yes, go to “Settings” > “Account” > “Delete Account.”
Q. How often is my data backed up?
A. Data is backed up securely in real-time.
Q. Is this approach compliant with privacy standards?
A. Yes, edge processing and immediate deletion of raw data align with privacy-by-design principles.
Mobile App
Q. . How do I create a NÜPA™ account?
A. Tap “Sign Up” on the login screen and follow the prompts to enter your email and personal details.
Q. I forgot my password—how can I reset it?
A. Tap “Forgot Password?” and follow the instructions to reset via email.
Q. Can I log in using my smartwatch?
A. No, login is only available via the mobile app using your registered email.
Q. How do I update my profile information?
A. Go to “Profile” in the app menu and tap “Edit” to update your details.
Q. Is my login the same for the Point of Care screen?
A. Yes, use the same email address to log in to both the mobile app and Point of Care screen.
App Installation and Set Up
Q. How do I download the NÜPA app?
A. Scan the QR code provided to access the app on Google Play, then follow the installation steps.
Q. What permissions are required during setup?
A. You’ll need to enable location services and Bluetooth, and accept the terms of service.
Q. What is the access code for the app?
A. Use the code provided by your healthcare team to access the app.
Q. Why is there no data connection on the phone?
A. You should use LTE or Wi-Fi.
Q. Why is it difficult to download or install the application, even if it's already on the phone?
A. Some users experience installation issues even after the app is downloaded. This is currently under review.
Navigation & Interface
Q. What do the icons on the home screen represent?
A. Icons represent key features like Appointments, Health Data, Messages, and Settings.
Q. How do I navigate between sections?
A. Use the bottom navigation bar or swipe gestures.
Q. Why can't I see the full text in the application?
A. Adjust the font size in your phone's settings to make it smaller.
Appointments
Q. How do I book a new appointment?
A. Tap “Appointments,” then “Book New” and choose your provider and time.
Q. Can I cancel or reschedule an appointment?
A. Yes, go to your appointment list and select “Reschedule” or “Cancel.”
Q. Will I get reminders for appointments?
A. Yes, reminders are sent via push notifications and email.
Smartwatch and Wearables
Q. How do I connect my smartwatch to the app?
A. Enable Bluetooth and follow the pairing instructions in the “Smartwatch Connection” section.
Q. What data does the smartwatch collect?
A. It collects vital signs, activity levels, and lifestyle data.
Q. Can I view historical data from my smartwatch?
A. Yes, you can view data by day, week, month, or year, and access “View All Data.”
Q. How do I adjust smartwatch settings?
A. Go to “Smartwatch Settings” in the app to customize notifications and data sync.
Q. I just started using the NÜPA™ wearable and my Health Score is showing as "Risky" but I feel fine. Why is that?
A. The system needs time to learn your normal patterns. An “Risky” status early on may reflect missing context. Keep wearing the device consistently for more accurate results.
Health and Wellness
Q. What is MEWS and how is it used?
A. MEWS (Modified Early Warning Score) uses real-time smartwatch data to detect early signs of deterioration.
Q. What is the best time to collect MEWS data?
A. Between 4:00 PM and 6:00 PM, when physical activity is more representative.
Q. Can low or unachieved sleep levels trigger MEWS alerts?
A. Yes, MEWS alerts can be triggered if sleep data is insufficient.
Q. What is M-CDRI?
A. M-CDRI (Modified Chronic Disease Risk Index) evaluates lifestyle risk factors like smoking, alcohol, and diet.
Q. How often should I complete the M-CDRI questionnaire?
A. Weekly or biweekly, depending on your care plan.
Q. What is DASS-21?
A. DASS-21 is a psychological assessment that measures depression, anxiety, and stress levels.
Q. How often should I complete the DASS-21 assessment?
A. Weekly, or more frequently if recommended by your care team.
Q. Can I track my wellness goals?
A. Yes, during integration you can set goals related to sleep, activity, and more.
Q. How is physical activity considered in MEWS scoring?
A. The system compares your daily calorie expenditure to expected values based on age, sex, and activity level. This helps assess whether your activity is within a healthy range.
Q. Why does NÜPA™ use burned calories to assess physical activity?
A. Burned calories provide a quantifiable measure of exertion. By comparing this to age- and sex-specific reference values, the system can assign a MEWS sub-score that reflects your physical activity level.
Q. How is the calorie data processed?
A. During onboarding, your age and sex are stored. Each day, the system compares your burned calories to the reference range and assigns a MEWS sub-score (0–2). This is aggregated with other MEWS components.
Reports & Insights
Q. How do I view my health reports?
A. Tap “Reports” in the Health section to see charts and summaries.
Q. Can I download or share my reports?
A. Yes, use the “Download” or “Share” options available in each report.
Q. What do the graphs and metrics mean?
A. Tap the info icon next to each graph for explanations.
Triage and Alerts
Q. What happens if my MEWS score is high?
A. If MEWS ≥ 3 for 3 readings, a nurse is alerted. If ≥ 5, a physician is notified. If ≥ 6, a rapid response is triggered.
Q. What happens if my M-CDRI score is high?
A. If your score is ≥ 5, your care team may intervene with lifestyle recommendations.
Q. What happens if my DASS-21 score is moderate or severe?
A. The mental health team will be notified for follow-up.
Q. Are alerts automated in the app?
A. Yes, alerts and notifications are automated based on your scores and trends.
Security & Data
Q. Is my health data secure in the app?
A. Yes, NÜPA™ uses encryption and complies with healthcare data regulations.
Q. Can I delete my account and data?
A. Yes, go to “Settings” > “Account” > “Delete Account.”
Q. How often is my data backed up?
A. Data is backed up securely in real-time.
Q. Is this approach compliant with privacy standards?
A. Yes, edge processing and immediate deletion of raw data align with privacy-by-design principles.
Settings & Preferences
Q. How do I change the app language?
A. Go to “Settings” > “Language” and select your preferred language.
Q. Can I enable dark mode?
A. Yes, toggle dark mode in “Settings” > “Display Preferences.”
Q. How do I manage privacy settings?
A. Visit “Settings” > “Privacy” to control data sharing and permissions.
Troubleshooting
Q. The app is crashing—what should I do?
A. Restart the app or reinstall it. If issues persist, contact support.
Q. I’m seeing incorrect data—how can I report it?
A. Go to “Help” > “Report an Issue” and describe the problem.
Q. How do I contact support?
A. Visit www.support.baune.io.
Other Topics
Autonomous Care Unit (ACU™)
Differential Diagnostics™
Interactive Tutorials & Video Guides
Documentation
Regulatory & Compliance
Data Privacy & Security
